Privacy Policy
How we collect, use, and protect your personal information
Last Updated: 16 April 2026
We Keep It Simple
At Danma Retreat, your privacy is important to us. We only collect what we need to give you a great experience, we keep your data safe, and we never sell it to anyone.
What We Collect
When you book a stay or use our website, we collect basic information to serve you better:
- Your Details: Name, email, phone number, and address
- ID Verification: Government-issued ID (required by local regulations for all hotel guests)
- Booking Info: Check-in/out dates, room preferences, special requests, and number of guests
- Payment Info: Payment method and transaction details (we never store your card numbers)
- Website Usage: Pages visited, browser type, and cookies for a better browsing experience
How We Use Your Information
Process Your Booking
Reservations, room assignment, check-in & check-out
Handle Payments
Invoice generation, payment processing, and refunds
Stay in Touch
Booking confirmations, updates, and customer support
Keep You Safe
Security monitoring, activity safety waivers, and fraud prevention
How We Protect Your Data
Your information is stored securely with industry-standard protections:
- All data is encrypted when transmitted and stored
- Payment processing happens through secure, certified gateways — we never store card details
- Only authorized staff can access guest information
- We conduct regular security checks to keep systems safe
Who We Share With
We never sell your data. We only share it when necessary:
- Payment providers — to process your transactions securely
- Government authorities — guest registration as required by local regulations
- Service providers — email/SMS delivery, hosting (bound by strict agreements)
Your Rights
You have full control over your data. You can:
📋 Access
See what data we hold about you
✏️ Correct
Fix any incorrect information
🗑️ Delete
Request removal of your data
Just email us at contact@danmaretreat.com and we'll respond within 30 days.
Cookies
We use cookies to keep you logged in, remember your preferences, and understand how visitors use our site. You can manage cookies through your browser settings anytime.
Questions?
If you have any questions about your privacy, reach out to us:
Email: contact@danmaretreat.com
Phone: +91 99104 90877
Address: Village Pangot, Near Naini Lake, Nainital, Uttarakhand 263001, India
© 2026 Danma Retreat Pvt. Ltd. All Rights Reserved.