Refund & Cancellation
Clear and simple cancellation rules with no hidden charges
Last Updated: 16 April 2026
Cancellation at a Glance
| When You Cancel | What You Get Back |
|---|---|
| 30+ days before check-in | 95% refund (₹500 processing fee) |
| 15–29 days before | 75% refund |
| 7–14 days before | 50% refund |
| 3–6 days before | 25% refund |
| Less than 3 days / No-show | No refund |
How to Cancel
- Send a cancellation request via email to info@danmaretreat.com or through your Customer Portal
- Your cancellation date is when we receive your written request
- Peak season bookings (Oct–Jan, weekends, holidays) may have stricter cancellation terms — we'll let you know at booking
If We Need to Cancel
In the rare case we need to cancel your booking, you'll get to choose:
Full Refund
100% of your payment, processed within 5–7 business days
Reschedule
Move to new dates with a 10% discount on your stay
Changing Your Booking
- Request changes at least 7 days before your check-in date
- First two modifications are free — after that, a ₹500 fee applies per change
- All changes are subject to availability
How Refunds Work
Refunds go back to your original payment method:
| Payment Method | Refund Timeline |
|---|---|
| UPI | 3–5 business days |
| Debit / Credit Card | 5–7 business days |
| Net Banking | 5–7 business days |
| Cash | NEFT within 7–10 business days |
You'll receive a Refund Confirmation Email once we initiate the refund.
Natural Disasters & Emergencies
If your stay is affected by events beyond anyone's control (natural disasters, weather emergencies, government orders, pandemics, road closures), we'll offer you:
- A full refund, or
- The option to reschedule within 12 months
Questions About Refunds?
We're here to help with any refund or cancellation queries:
Email: info@danmaretreat.com
Phone: +91 99104 90877 (Mon–Sat, 9 AM – 8 PM)
Address: Village Pangot, Near Naini Lake, Nainital, Uttarakhand 263001, India
© 2026 Danma Retreat Pvt. Ltd. All Rights Reserved.